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You have agreed to accept the General Terms and Conditions of Use, General Terms and Conditions of Sale and Hermès Privacy Policy, you have agreed that we will transfer your personal information to recipients outside the territory of the Mainland China in compliance with Privacy Policy of Hermès. If you do not agree with the above, please click “Edit” to make changes.

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Order Summary

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Customer Service

Call 400 090 6610

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Contact Us

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 400 090 6610

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Frequently Asked Questions

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Orders

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Add an address

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First name 2 *

Title *

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Last name *

First name *

State *

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Province

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Wechat account

Personal information

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Delivery information

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City *

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Address details *

Location *

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Expected format: yourname@domain.com

My data will be processed in compliance with the General Terms and Conditions of Use and the Privacy Policy of Hermès.

In order to retain your account and order information in Hermès Group Global Sales System, and to better provide aftersales service to you, and offer you the service in a worldwide level, subject to applicable laws and regulations and your consent, we will transfer your personal information to recipients outside the territory of the Mainland China in compliance with Privacy PolicyNew tab of Hermès.

I agree that Hermès can transfer my personal information to recipients outside the territory of the Mainland China in compliance with Privacy Policy of Hermès.

* If you do not agree with the above, we will not be able to retain your account and/or order information in Hermès Group Global Sales System. You may go to our Hermès WeChat Mini program Store for shopping.

Open WeChat and scan the QR code, enter Hermès WeChat Miniprogram Store immediately.

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I agree that Hermès can transfer my personal information to recipients outside the territory of the Mainland China in compliance with Privacy Policy of Hermès.

Open WeChat and scan the QR code, enter Hermès WeChat Miniprogram Store immediately.

Contact Us

Have a question? You may find an answer in our FAQs.

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Customer Service

Call 400 090 6610

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Order details

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Request an exchange

Request a refund

Returns are easy. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

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New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

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Customer Service

Call 400 090 6610

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Exchange details

Refund details

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Customer Service

Call 400 090 6610

Mon-Sun: 10:00 - 22:00

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at your courier’s drop off point within 10 days (FedEx or UPS depending on the selected courier).
Drop your package at your courier’s drop off point within 10 days (FedEx or UPS depending on the selected courier).
Drop your package at a FedEx® location within 10 days.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .