欢迎使用本网站www.hermes.cn（“本网站”），请仔细阅读以下适用于用户使用本网站的一般使用条款以及一般销售条款（统称“法律条款”）。

本网站（“本网站”）的使用受以下具有法律约束力的一般使用条款的约束（“使用条款”）。
本网站的内容发布和运营都由爱马仕（上海）商贸有限公司（“爱马仕中国”）负责。爱马仕中国是一家在中国注册成立的公司，其注册办公地址为上海市南京西路1266号130室，该公司为爱马仕国际旗下子公司。爱马仕国际为爱马仕集团的母公司。

访问本网站的人士（“用户”或“用户”）使用本网站的行为即表示用户同意与爱马仕中国，以及爱马仕集团旗下的其他公司（"以下统称为“爱马仕”）达成协议，即用户将遵守使用条款的规定并受其约束，此外用户亦同意本网站公布的隐私政策。请见下文中的“隐私政策”。

爱马仕中国将不定期对上述使用条款进行更新，并将在本网站上公布更新内容，恕不另行通知。任何更新于公布后立即生效。用户继续使用本网站即表明同意遵守最新版本的使用条款的规定，并受其约束。用户可通过点击本网站页脚上的“法律条款”超链接浏览最新版本的使用条款。如果用户不同意任何更新，请立即停止使用本网站。爱马仕中国保留在任何时间对此等使用条款作出诠释的权利。

隐私政策适用于用户提供给爱马仕中国的个人信息，或本网站收集的个人信息的处理。

爱马仕中国可不定时对隐私政策进行更新，并将更新内容公布于本网站，恕不另行通知。用户继续使用（包括访问、浏览及/或使用任何互动功能）我们的网站，即构成用户同意本隐私政策及任何更新。

我们鼓励用户定期查阅此隐私政策，以保持获知爱马仕中国对个人信息收集和保护的政策。

用户可通过点击本网站页脚中“隐私政策”超链接查看隐私政策全文。请仔细阅读与用户的个人信息相关的隐私政策。

使用本网站的用户必须年满18周岁。爱马仕中国及/或本网站不对未满18周岁的人使用本网站的行为承担任何责任。

2.1 本网站上的所有内容和资料（包括但不限于图纸、设计、照片、插图、录音、书面文本、应用程序、域名、商标、商标标志和其他任何性质和类别的知识产权）均为爱马仕的独有财产。用户不得通过任何方式或途径，包括但不限于复制、重制、重新刊登、分发、出版、转发、修改或出售本网站上的全部或部分内容或资料，或基于上述内容或资料生成衍生作品。前述禁止规定亦包括以框架方式将本网站的任何内容与其他网站连结，或其他任何未获授权的连结。严禁在未取得爱马仕中国事先书面同意下使用本网站的任何内容和资料。

展示于本网站的“爱马仕”商标、由一匹马和马车组成的商标图案，以及其他爱马仕相关的标识、名称和商标标志，以及本网站的域名，和网站上的所有内容和资料所涉及的一切著作权，不论是否注册，均为爱马仕的独有财产。在未得到爱马仕的书面明确许可之前，不得以任何目的，对上述商标、标志、著作权、域名或任何其他相关权利进行复制、分发、转发、修改或使用。

用户不得将本网站中包含的任何版权、商标标志或其他专有通知，或本文件中的任何内容移除。

2.2. HERMÈS remains the owner of all the rights and interests of the products and its relevant creations, contents and applications displayed on the Website.
The Terms and Conditions of Use and General Terms and Conditions of Sale do not grant you or any other person any entitlements of the intellectual property rights and rights and interests related to its legal right held by HERMÈS.

These intellectual property rights prohibit, inter alias, the affixing of the HERMÈS trademarks and/or its logos, or the insertion of photos of the products or their packaging in any material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from HERMÈS. You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, or similar to or constituting imitations of the products displayed on the Website or derivative products or by any means having such products fabricated within the meaning of applicable intellectual property laws and regulations.

本网站中可能包含第三方网站的连接，而爱马仕可能并不享有这些第三方网站的运营权或控制权。本网站上的链接仅为方便用户浏览，并不代表爱马仕对这些第三方网站或第三方网站上出售的任何产品或服务表示明示或暗示的认可。爱马仕对在该等第三方网站上所提供的任何信息的准确性，及由该等网站所提供或从该等网站所购买的任何货品或服务不承担任何责任。爱马仕不对用户使用本网站上的链接产生的任何后果承担任何责任。用户只能在得到爱马仕中国明确书面授权的情况下，才能在本网站上添加链接。

在相关法律允许的最大范围内，对于因使用或无法使用本网站、本网站中的任何材料或内容，或本网站上出售的任何服务或产品引起的，或与之相关的损失或损害，包括但不限于任何间接损害、附带损害、连带损害或间接损失，如利益损失、声誉损失或其他任何无形损失，爱马仕中国不对用户或任何第三方承担任何责任，即使爱马仕中国事前知晓上述损害发生的可能性。但上述损失或损害是由于爱马仕中国的重大过失、欺骗行为或故意违法行为所致的情况除外。

浏览和使用本网站的相关风险由用户自行承担。尤其的，对于以下事项，爱马仕中国不做任何担保或承担任何责任：
-网站中没有任何病毒、蠕虫病毒、木马或其他恶意软件；
-网站中包含的信息均准确、完整，且为最新信息。

本网站中的信息可能存在技术失准、色差、尺码误差或其他缺陷。爱马仕中国无法担保这些缺陷将得到纠正。本网站和本网站内容为爱马仕中国从其他来源“获取”的信息或本身就“知晓”的信息。在相关法律允许的最大范围内，爱马仕中国拒绝承担任何明示或暗示的担保责任。

使用条款和一般销售条款的订立、效力、解释和履行适用中华人民共和国法律并受其约束。与使用条款或一般销售条款相关的争议，应当由中华人民共和国位于上海市的法院进行专属管辖。用户同意接受上述争议解决机制。爱马仕中国有权寻求或获取任何司法救济或其他救济，以保护其相关权利。

爱马仕中国未执行上述使用条款和一般销售条款中的任何权利，并不代表爱马仕中国放弃该等权利。

如使用条款或一般销售条款的任何规定被判定为无效、非法或不可执行，则使用条款和一般销售条款中的其他规定的有效性、合法性和可执行性将不会受到任何影响。

除本网站的一般使用条款和隐私政策外，用户在本网站（“本网站”）上购买本网站上所销售的产品（ “产品”）的行为受一般销售条款的约束（"以下统称“销售条款”）。

一般使用条款和销售条款可通过点击本网站页脚中“法律条款”部分获取。

用户订购和购买本网站上的产品的行为即构成与爱马仕（上海）商贸有限公司（“爱马仕中国”）之间的协议，即用户同意接受并遵守销售条款的规定。爱马仕中国是一家在中国境内注册成立的公司，其注册办公地址为上海市南京西路1266号130室。

产品仅意向售予于终端消费者供其个人使用，其中不包括所有的转售方或代表转售方的中间人。因此用户同意并保证其购买产品的行为属于终端消费者行为，且用户不会为商业目的直接或间接的转卖其通过本网站购买的爱马仕产品 （“用户个人消费保证”）。爱马仕中国将不定期对上述销售条款进行更新，并将在本网站上张贴更新内容，恕不另行通知。用户可通过点击本网站页脚上的“法律条款”超链接浏览最新版本的销售条款。用户继续使用（包括访问、浏览及/或使用任何互动功能）本网站，即构成用户同意本销售条款及任何更新。如果用户不同意任何更新，请立即停止使用本网站或通过本网站进行购物。

对于用户在本网站上下的每一个订单，都需要用户同意遵守下订单当日适用的销售条款及交易规则。该次交易受用户在下订单时适用的销售条款及交易规则的约束。

2.1 用户账户

用户如需通过本网站下订单，则需要登录现有账户，或创建一个新的账户，隐私政策已通过引用构成销售条款的组成部分。隐私政策中规定了用户提供的个人信息的处理方法。

用户的用户名和密码仅限用户本人使用。用户应妥善保管个人用户名和密码，并负责保密其用户名和密码。此外，用户同意对其用户名和密码名下任何活动承担责任。

在任何情况下，用户账户丢失、失窃或被他人冒用，爱马仕中国不承担任何责任。在这种情况下，用户应立即通知爱马仕中国。

创建账户后，用户可主要进行以下操作：
-    保存用户的购物袋
-    查看用户的所有订单和下载销售单据
-    管理用户的地址簿，以方便日后订购
-    用户信息的查询、更正与删除

如用户需要注销账户，用户可以通过联系爱马仕中国微信公众号，或在周一到周日每日从北京时间早上10点到晚上10点的时间内拨打爱马仕中国服务中心热线4000906610（“客户服务”），我们的客户服务人员将按照用户的要求为用户注销用户的账户。

因用户提供的个人信息不真实、不准确、不详细或损害任何其他第三方的利益导致的任何责任，由用户自行承担。因此对爱马仕造成损失的，爱马仕有权要求用户赔偿。

2.2 Placing an Order

You may place your order via the Website. In order to manage the stock of certain types of rare Products to allow a fair allocation of the Products we sell, some Products on this Website will be restricted to purchase, which means that for some Products, one account can only be purchased once, and each purchase is limited to one piece, which cannot be purchased repeatedly. For specific restricted Products, please refer to the product page description. The delivery zone for Products ordered via the Website is restricted to P.R.China, excluding Hong Kong, Macau, and Taiwan (the “Delivery Zone”) (see "Shipping and Delivery"). The Delivery Zone indicated on this Website is for the purpose of demonstration of the scope of the delivery service only, without any other geographical meanings.

For each Product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. 

You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to HERMÈS China for processing (see “Order Confirmation”).  While every effort is taken to try to ensure that the coloring, design and style of the HERMÈS China Products in the photographs displayed on the Website are representative of the original Products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. HERMÈS China shall not take any responsibility for such variations between the HERMÈS China Products in the photographs displayed on the Website and the original Products. 

If it is already indicated on Website that there is a possibility of shortage for certain Product and the User has already confirmed, HERMÈS China reserves the right to delay the delivery (up to 12 months) or cancel the order if the Product is actually out of stock. In such case, HERMÈS China will contact the User as soon as possible about the shortage. The User agrees to communicate with HERMÈS China about other viable alternatives. the User agrees to waive any claim for breach of contract or liability for delayed delivery, where there is a reasonable alternative.

If you have any questions about the Products, you may contact HERMÈS China official WeChat service account or at the telephone number 4000906610 (“Customer Service”) during the office hours from 10am to 10pm of Beijing time every day from Monday to Sunday.

To settle the dispute and clarify the facts, HERMÈS China reserves the right to delay the delivery until the relevant dispute been settled or, subject to the requirement of law and regulation, cancel any Order Confirmation by a customer with whom it has a dispute concerning a prior order, or if HERMÈS China has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other illegitimate business reason.

For any exceptional order, the User should contact Hermès Customer Service as soon as possible within a reasonable time and provide Hermes China with necessary information and assistance in resolving such abnormality.

本网站上展示和出售的产品受供给量状态的限制。除非法律或本条款另有规定，对于任何缺货或产品供应不足的情况，爱马仕中国不承担任何责任。为免疑义，爱马仕中国保留在本网站展示缺货或供应不足的产品的权利。

爱马仕中国保留不定期更改本网站上出售的产品的权利，恕不另行通知。

用户在下订单时将被告知产品的供给量状态。而且在某些情况下，本网站可能出现错误或数据延迟，特别是在多个客户同时对同一个产品下订单时。如用户在确认订单后出现产品供应不足的情况，我们将立即通过短信或电话告知并与用户沟通其他可行的替代方案，如选择本网站上其他可购买的产品，替代供应不足的产品，用户也可取消订单。在有合理替代方案的情况下，用户同意放弃主张订单无法履行的违约或赔偿责任。

在确认订单前，用户务必仔细阅读本销售条款包含的各项条款和条件。如用户不接受本销售条款，请不要通过本网站下单购物。一旦用户勾选[我已仔细阅读，理解并同意Hermes.cn网站的隐私政策及法律条款]，并点击“确认并支付”按钮，即表明用户已仔细阅读并同意签署本销售条款并确认订单（“确认订单”）。

确认订单后，用户不可修改订单或取消订单，但相关法律或本条款中规定的特殊情况除外。

除非法律另有规定或本网站已经明示告诉用户，在符合以下两种条件的情形下，相关订单生效且购买合同成立：
1）    若用户是符合本销售条款规定的终端消费者，用户在本网站选择产品或服务、成功提交订单并全额付款的，该订单成立并生效；
2）    若用户是其他类型的用户（例如企业、组织或超过合理消费需求的个人等），当爱马仕中国通过确认短信（定义如下）或其他方式通知用户订单确认时，该订单成立并生效。

根据用户提供的手机号码，在爱马仕中国确认订单成立并生效后，用户将收到一条订单确认短信（“确认短信”）,该短信将包含此次交易相关的订单号。如果用户在一份确认订单里订购了多种产品，而爱马仕中国只向用户发出了其中部分产品的确认短信通知，那么爱马仕中国和用户之间的购买合同仅就该部分产品成立。

6.1 支付

本网站上产品的价格均以人民币表示。

爱马仕中国保留不定期修改本网站上出售的产品的价格的权利。用户支付的价格为确认订单时本网站上显示的价格，但前提是该产品有货。如果产品缺货或出现其他特殊情况，爱马仕中国保留拒绝用户的确认订单，或单方面解除合同的权利，且不对用户产生任何责任。

用户点击“确认并支付”按钮后必须在最长30分钟内完成支付，否则该订单意向将自动取消。用户可通过本网站显示提供的支付方式在本网站上完成支付。爱马仕中国实体店发放的订金单及贷记单不可用于在线支付。 

所有订单均以人民币支付。爱马仕中国在核实用户的支付方式，并确认成功收到货款后才会开始订单配送工作。

6.2 Cancellation

6.2.1 Unless otherwise regulated by law or under special condition of Terms and Condition of Sale, once the Order Confirmation been placed, the User shall not be able to change or cancel the order. In case the User has the right to cancel the order, if the User has already made the payment, HERMÈS China will return all payment received to the original payment account.
Above clauses shall not restrict the return and exchange rights in Clause 11 of Terms and Conditions of Sale.

6.2.2 Once the Order Confirmation of the tailor made Products been placed, it is irrevocable or unchangeable. Tailor made Products refer to those Products designed or produced according to the individual needs provided by the User.

6.2.3 HERMÈS China reserves the right to cancel your order without any liability or compensation under the following circumstances; If you have already made the payment, HERMÈS China will return the relevant payment to you through the original payment method:
* By mutual agreement between HERMÈS China and the User;
* The User fails to complete the payment within 30 minutes after placing the order;
* The shipping address, order information provided by User is not accurate, not match or wrong and HERMÈS China or the third-party service provider was unable to, within three (3) days from the First Delivery Date (“First Delivery Date”), contact the User and correct the situation (provided that the User has provided the correct contact information to HERMÈS China, HERMÈS China will try to contact the User to complete or correct the shipping address and information or cancel the order, if HERMÈS China can't get in touch with the User, HERMÈS China shall have the right to cancel the order first);
* HERMÈS China, with all its reasonable endeavors, was unable to deliver the products to the User’s provided shipping address within ten (10) days from the First Delivery Date, or the delivery date specified by the User is over ten (10) days from the First Delivery Date;
* The User violates User's Personal Consumption Guarantee;
* The User destroys or disturb the operation order of the Website and system security during the process of Products purchase;
* The User adopts any act of fraud or any infringement of the other user's legitimate rights and interests during the process of Products purchase;
* The product information displayed on the Website is obviously wrong and unfair or there are other major misunderstandings;
* Failure to fulfill the order or deliver the Products due to force majeure or other circumstances beyond HERMÈS China' control;
* HERMÈS China reasonably determines that any act that violates or evades this Terms and Condition of Sale, other relevant terms, conditions, policies or rules of the Website or any other violation of the principles of fairness and good faith;
* Other circumstances that allow HERMÈS China to cancel the order in accordance with other law and regulation or this Terms and Condition of Sale.
The violation of the User's Personal Consumption Guarantee mentioned in this clause generally means that the quantity of Products ordered by the User exceeds the normal consumption demand for personal use, and/or the payment method, the arrangement of Products receipt etc. differs from the usual ways of personal consumption; It may include but not limited to one or more of the following circumstances:
1）Several different accounts with identical (including duplicate, adjacent, fictitious) shipping addresses without reasonable reason;
2）Several different accounts with the same receiving contact number, or payment account number, or the same recipient, or the same order IP address without reasonable reason.
The behaviors or ways mentioned in this clause that disrupt or disturb the operation order and system security of this Website generally include but are not limited to using brush single software or other similar tools, repeatedly placing orders or snapping up Products, or disrupting the system, network attacks, or registering in bulk, registering accounts with machines, simulating clients with machines, etc.

6.3.1 Invoice 

According to the requirements of the State Administration of Taxation, taxpayers in general retail commercial enterprises of tobacco, alcohol, food, clothing, shoes and hats (not including special labor protection), consumer goods, cosmetics may not issue VAT special invoices. Currently, HERMÈS China will issue VAT electronic invoice for Users; if Users need any paper invoice, you can contact Customer Service for further help. 

If you would like to receive an invoice for the Product purchased, you need to fill in the invoice information form on the Website (Company or Individual) and the tax number of the Company. The User can also log in to your existing account to fill in the invoice title within 30 days upon the shipment of the relevant order. The invoice will record the product content of the Products actually purchased and the amount actually paid of your order. 

HERMÈS China will send a SMS message to the mobile number registered under your account after the shipment of relevant order, Users can download the relevant electrical invoice within 30 days after receiving the SMS message. You should check carefully before download the electronic invoice and once you click on “Confirm and download”, you confirm due receipt of correct invoice. If the Users fails to log in the account and download the relevant electronic invoice within 30 days after the delivery of the relevant order, the Users will not be able to download the electronic invoice by yourself through the account. If the Users need the relevant invoice at that time, the Users can contact Customer Service for further help.

Once invoice is download by you, HERMÈS China will no longer be able to answer to your request for reissuing the invoice in any circumstances, except only that, if you would like to revise the invoice title, you can contact Customer Service within 30 days after the shipment of relevant order, and HERMÈS China will issue the new paper invoice as per required by Users and deliver to the address designated by Users. The relevant electronic invoices will automatically become invalid. You should check carefully before signing off on the delivery note. Since by signing of delivery note, you confirm due receipt of correct invoice

The electronic invoice will automatically become invalid if the order is returned. If only part of the Products returned under an order result in the invalidity of the corresponding electronic invoice, the Users may download the updated electronic invoice in your account.

7.1 配送至用户指定地址

除依据相关法律或销售条款的另有规定外，爱马仕中国在订单生效且可配送时，会将产品投递至用户确认订单中指定的收货地址，但用户应确保该地址处于投递区内。如用户输入任何在投递区以外的地址，该地址将被拒绝。

用户通过本网站购买的产品只能被投递到投递区内的实际街道地址。

爱马仕中国不会处理任何投递到某个邮政信箱或货运代理地址的订单。

7.2 Collection in Hermes Stores

For certain Products on the Website, you may choose to collect the Products you have ordered on the Website from a selected store. This collection in Hermes store service is free of extra charge. When you order certain Products on Website, if the Website provides collection in Hermes store option for you and you have chosen to collect in the specific Hermes store you selected, then when your order takes effect and the relevant Products have been delivered to your selected Hermes store, we will send a SMS message to the mobile number registered under your account  noticing the status of your order. You shall go to the selected Hermes store to collect the Products you ordered within 10 days after received the SMS notice in accordance with the requirements listed in the SMS notice and the Terms and Conditions of Sale. If you fail to collect Products you ordered within 10 days after received the SMS notice in accordance with the requirements listed in the SMS notice and the Terms and Conditions of Sale, your order will be cancelled automatically and the Products you ordered will be return to HERMÈS China and HERMÈS China will return all payment received in regard to the cancelled order to the original payment account.

For the sake of transaction security, if you will choose to purchase online and collect the Products in Hermes store, please use the real name consistent with your name of ID card/passport as the user name of the Website. When you collect the Products in Hermes store, you will need to show your original ID card/passport to the store staff for on-site verification. HERMÈS China reserves the right to refuse to deliver the Products or cancel the order if the ID card/passport name shown by you is inconsistent with the username of the order placed on this Website.

用户使用本网站默认的运输方式的，爱马仕中国将承担将产品运输到用户确认订单指定的投递区内地址的费用。如本网站提供其它自选收费运输方式的（如有），用户在确认订单前应自行选择，爱马仕将按照页面显示内容收取相应的运输费用。

提请注意：用户如选择自选收费的运输方式后要求退货的，已收取的运输费将不做返还。

所有订单均由第三方服务供应商负责运输。本网站默认的运输方式在正常情况下，整个运输过程需要两（2）到六（6）个工作日。但是，在对于某些特殊产品，如香水、含电池产品、部分餐具、壁纸、家具、高级珠宝和定制产品，投递时间可能延长，且可能出现延期投递。如用户选择非默认的运输方式(如有)，运输时间及方式将视第三方服务供应商提供的服务而定，具体内容可咨询我们的客户服务人员。如果用户的订单无法立即装运，我们的客户服务人员将与用户取得联系，并告知更多详细信息和预计装运日期。

除部分产品外，包括但不限于家具、灯具、自行车和其它受限于第三方运输服务范围的产品（如有，该类订单的投递状态可通过客户服务进行咨询），我们将向用户注册手机号码发送含有快递单号信息的通知短信；用户也可通过本网站上的“账户”项下的“全部订单”，对已发货订单通过浏览相应的第三方物流服务供应商的网站，输入快递单号进行查询。

如果因用户确认订单中填写的收货人姓名、联系电话、地址等信息错误、不准确，由于用户原因导致产品无法正常投递，或因用户同意、授权、知情的任何形式的代收行为而直接或间接导致的任何订单的取消、产品交付错误、迟延、及/或相关的产品灭失、损坏、丢失、运输、储存、检验、鉴定等风险及费用的，均需由用户自行承担。
爱马仕中国有权根据具体情况自行决定分批交付产品。

出现以下情况，用户应立即告知客户服务人员：1）因第三方运输公司原因导致投递失败；或2）第三方运输公司投递延迟，且时间超过八（8）个工作日。为确保用户的索赔得到受理，请务必在收到通知订单已发运的短信后的十（10）个工作日内与爱马仕中国取得联系。

交货时，用户应检查货物是否正确和完好。如发现包装未经用户许可已打开、产品受损或其它实际产品和订单存在出入等状况，用户应当直接拒绝签收。同时，用户应在交货单上描述拒收的原因（如订单货品与实物不符）并签字；同时尽快联系客户服务。

如产品与订单中的描述不符，或用户对产品不满意，用户可根据标题为“退货-换货-退款”的章节中的条款进行退货、换货或要求退款。

11.1 退货和/或换货一般原则

11.1.1 用户如要求退款，则应根据以下条款中的规定（请见第11.1条、第11.2条和第11.3条），在不迟于用户收货日期次日起的七（7）个日历日内，一并退回产品及其附件或配件、原包装、原单据、发票和全部赠品（如有）给爱马仕中国提供的退货地址。

11.1.2 本网站不提供在线换货服务，但用户可在收到所购买产品后的三十（30）个日历日内，根据以下条款和限制条件（请见第11.1.3条、第11.1.4条），前往中华人民共和国境内的爱马仕中国实体店换产品（但除香港、台湾、澳门和爱马仕机场店以及北京新光店）：

11.1.3 用户退货和/或换货的产品必须为全新的未使用过的产品，且不得出现任何磨损、改装、水洗、损坏或污损的情况。任何被退还的产品均应处于原有状态，且使用原包装（所有原包装完好无损，包括橙色盒子，以及防尘袋、防尘盒等包装材料、附件、标签、商标符号、标识封签（即产品上所附着的载有品牌名称或标识的标签）、证书等），所有标签和/或标记也应完好无损，并妥善密封。
除需满足退换货一般原则外，以下特殊条款适用于美妆、肥皂、香水、洗液、沐浴露、洗发水、马皂等产品的退货和/或换货：考虑到相关的卫生问题和质量问题，上述产品退还时均不得开封，且应为原包装，透明密封薄膜或标识封签应完好无损。如透明密封薄膜及/或标识封签已开封或已拆除或破坏，爱马仕中国将拒绝该产品的退货和/或换货申请。

对于内衣内裤、袜子等产品的退货和/或换货，除需满足退换货一般原则外，还适用以下特殊条款：出于安全和卫生问题的考虑，退还的这类产品应为完好无损的原包装及标识封签完好无损。如包装或标识封签已开封或已拆除，爱马仕中国将拒绝该产品的退货和/或换货申请。

对于Apple Watch Hermes及Apple AirTag Hermes（包括Apple AirTag与配套的爱马仕皮革配件共同作为一个产品的整体）的退货和/或换货，除需满足退换货一般原则外，还适用以下特殊条款：退还的Apple Watch Hermes及/或Apple AirTag Hermes应为未拆封的原包装，标识封签未损坏，电池绝缘片（如有）未移出，且不得已与电子设备配对或激活。此外，Apple Watch Hermes及/或Apple AirTag Hermes上的序列号应与原始收据上的序列号完全一致。

如因产品不符合质量要求而退货的，应依照相关法律规定执行。

11.1.4 换货和/或退款限制条件

对于同一（1）件售出的产品，只能进行一（1）次退货或换货，但受限于下述条件或除外情况：
对于用户在爱马仕中国实体店购买的产品，我们暂不提供本网站换货或退款服务。
对于用户通过本网站订购的定制产品，除存在质量缺陷外，一律不得退换货或退款。
用户更换的产品的价格必须等于或高于其购买产品，如更换的产品价格高于购买产品的，用户还需要支付差价。

如无质量问题，黄金、白金、白银、铂金等贵金属首饰，手表、香水类产品不提供换货服务。
如用户购买了其他品类的产品（即非箱包、钱包及小皮挂饰类产品），则不可调换箱包、钱包及小皮挂饰。

11.2 Procedures for returns

11.2.1 In following cases, HERMÈS China will bear the shipping cost of Product return:
1) the User chooses to use the pick-up service provided by HERMÈS China (as defined below); and
2) the returned Products shall not include bags, furniture Products, the bikes, and/or the lighting Products.

11.2.2 For the return of bags, furniture Products, the bikes, and/or the lighting Products, the User shall bear the shipping cost for the return of such Products. For such Products, on the premise that the User will pay the shipping cost, the User can also choose the pick-up service provided by HERMÈS China, provided that HERMÈS China will only responsible for appointing relevant carrier to pick up the Product and the User need to confirm with the carrier and pay the corresponding shipping cost and other fees (if any) and bear the corresponding transportation risk.

11.2.3 The User can also decide not use the pick-up service provided by HERMÈS China for the return of the Product and choose to make your own arrangements for return, in this case, no matter the User is unable or unwilling to use the pick-up service provided by HERMÈS China, the User should bear the transportation risk of the Product on the way of returning, as well as the shipping cost and other expenses (if any) related to the return of the Product.

11.2.4 The pick-up service provided by HERMÈS China shall refer to the pick up service provided by the appointed carrier of HERMÈS China for the returned Products. Once it is confirmed a return is needed, You may choose to call or contact Customer Service, and then follow the steps introduced by Customer Service. You will then check on the prima facie condition of the Product to be returned with the help of Customer Service , and if it appears to be in compliance with the terms and conditions applicable for return hereof, Customer Service will contact the User to confirm the way of return, if You choose the pick-up service provided by HERMÈS China, you may put the Products, together with other items to return as provided by Art 11.1.1, in the original packaging, before handing over the return package to the courier which assigned by Customer Service at the appointment time. 

If you are unable or unwilling to use the pick-up service provided by HERMÈS China, after the User confirmed the return address with Customer Service, you may put the Products, together with other items to return as provided by Art 11.1.1, in the original packaging, and arrange the shipping by yourself.

In case of Art 11.2.2 and 11.2.3, please insure your Product for the full retail value of the Product. HERMÈS China will not be responsible or liable if any Product you return to the Website is lost, misdirected or delivered late during the transportation insofar as you have to bear the risks of the shipping you have chosen.

11.2.5 For the avoidance of doubt, the confirmation of Customer Service that the Product can be returned to Website does not mean that the Product meets the return condition. No matter how the Product is returned by the User, HERMÈS China shall not accept the return of Products unless the Products received by HERMÈS China meet the requirements as provided in Article 11.1.1.

11.3. Refunds

If a refund is accepted, HERMÈS China will use commercially reasonable efforts to ensure that any refund operation will be made within seven (7) working days of receipt of the Product and invoice(if any)returned which is acceptable in accordance with this Terms and Conditions of Sale, crediting the same payment account used for purchase of the relevant Products. Under no circumstances will you be granted any credit notes.

产品的所有权转移给用户的时间，以下列两者中较晚者为准：（1）爱马仕中国收到该产品全部价款之日；（2）产品投递至用户指定的送货地址之日。一旦产品投递至用户指定的地址，该产品的损毁或灭失风险即转移给用户。

在用户向爱马仕中国支付全部款项之前，产品仍属于爱马仕中国的财产。

如发生款项支付纠纷，用户承诺在爱马仕中国的要求下，将收到的产品按照上述退货要求退还给爱马仕中国，并承担所有与产品运输相关的风险（如丢失、失窃或损坏）。

本网站中储存于爱马仕IT系统的计算机化数据构成爱马仕中国和用户之间的交易条款。如爱马仕中国和用户之间就本网站上达成的交易存在纠纷，爱马仕记录的数据即为交易条款，并构成双方之间的沟通、订单和款项支付的证据。

在相关法律允许的最大范围内，对于因使用或无法使用本网站、本网站中的任何材料或内容，或本网站上出售的任何服务或产品引起的，或与之相关的损失或损害，包括但不限于任何间接损害、附带损害、连带损害或间接损失，如利益损失、声誉损失或其他任何无形损失，爱马仕中国不对用户或任何第三方承担任何责任，即使爱马仕中国事前知晓上述损害发生的可能性。但上述损失或损害是由于爱马仕中国的重大过失、欺骗行为或故意违法行为所致的情况除外。

The formation, effect, interpretation and performance of the General Sales Terms are governed by the laws of the People's Republic of China. Disputes related to the General Sales Terms shall be subject to the exclusive jurisdiction of the courts in Shanghai, the People’s Republic of China. The User agrees to accept the aforementioned dispute resolution mechanism. HERMÈS China has the right to seek or obtain any judicial relief or other remedies to protect its relevant rights.