Orders

If you need any assistant, please consult the HERMÈS China official WeChat service account or call Customer Service 4000906610 from 10:00 am to 22:00 pm from Monday to Sunday.

After you click on the "Confirm and Pay" button, and complete the payment of relevant amount, the order will be submitted for processing. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in the legal terms of Sale or applicable law. The placement of your order means your acceptance of the General Conditions of Sale. Nevertheless, if you have any requirement for cancellation or modification, you may still contact the Customer Service 4000906610 for consultation as soon as possible. We will try to satisfy the requirement for any modification, but in any case if the order has been delivered already, no modification or cancellation will be accepted.