Delivery

The delivery zone for products ordered via the Website is restricted to P.R.China, excluding Hong Kong, Macau, and Taiwan. Subject to the delivery scope of the third-party supplier, some remote areas probably can’t benefit from the delivery service. 
HERMÈS China will not process any order which is sent to a post office box or Freight Forwarder address.

HERMÈS China will bear the cost of delivery if it is the default shipping method provided on the Website. If there will be other chargeable shipping methods available on the Website (if any), you may make your own choice before submitting the Order Confirmation and HERMÈS China will charge certain shipping cost as per stated on the Website.

Orders are shipped via a third party service provider. Under normal circumstances please allow about two (2) – six (6) business days for default delivery. However, for some special products, such as perfume, products containing battery, some tableware, wallpapers, furniture, fine jewelry and customized products may be subject to longer delivery times and delivery delays. If you chose the non-default delivery, the products shall be delivered within a period determined by the third party shipping vendor, detailed information may be consulted with our Customer Service. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping date.
In case any of the below issue happened, you shall notify the Customer Service immediately: 1) Any failure to deliver or 2) late delivery exceeding eight (8) business days. In order for your claim to be accepted, please be sure to contact with HERMÈS China within ten (10) business days from the date of receiving the message of noticing the shipping arrangement of your order.

Once your order has been delivered, the Website would send you by email (if you have provided your email address on account set up) and message the notification and information of delivery, this notification would contain the carrier’s details and express delivery tracking information in order that you could inquire about the situation of express delivery under your convenience. Or, you could login your “Account” and find this information in the page of “Orders”, if the situation refers to “shipped”, you could check the express delivery tracking information of your order.

A signature of the receiver is required upon receipt of your package.
If you find that the product has been destroyed or external packing has been destroyed or unfolded, please refuse to sign for it and write down the reason of refusal on the express list, meanwhile, please contact Customer Service 4000906610. We will follow up accordingly.

HERMÈS China will not process any order for which a P.O. box address has been provided.