Collect in store

It is possible to collect the items you have ordered on Hermes.com in-store.

This service is currently only available in selected stores. While completing your order, the option of in-store collection may be offered, according to your address.
An SMS will be sent to you informing you of the arrival of your order in-store. You will then have 10 days to collect your order.

To collect your order, please introduce yourself to a salesperson when you arrive at the store, along with:
- the SMS informing you of the availability of your order,
- consistent ID card/passport.

Only the person who placed the order on Hermes.com can collect the order in store.

Also, the Hermès store you have selected for in store collection will not be able to arrange to have the order re-directed or delivered to an alternate address - all orders can only be collected in store with photo identification.

A confirmation SMS will be sent to you when your order is available in store.

For collection from an Hermès store in Shanghai, your items will be available within 2 to 3 business days. 
For collection from another Hermès store, your items will be available within 7 to 10 business days.

To collect your order, please introduce yourself to a salesperson when you arrive at the store. Please bring along:
- the SMS informing you of the availability of your order,
- consistent ID card/passport.

You have 10 days to collect your order from the receipt of SMS informing you of its availability in store.