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Hermès, contemporary artisans since 1837
CUSTOMERS AT THE CORE OF AN OMNICHANNEL NETWORK
Hermès customers are a true community that transcends borders. For this loyal and ever-increasing audience, the house has created veritable “houses for objects”, both online and in its international network of stores, that differ from one another through their unique offer.
The Macau store in China
© Keija Chen
“Houses of objects” online…
Rich in content, hermes.com offers internet users an unique experience, nourished by the house’s stories and heritage as well as by the events that add colour to the day-to-day life of Hermès.
… and across the world
Hermès continues to reach out to its customers through new stores worldwide. Each one is a unique “house of objects” due to the purchasing freedom enjoyed by its director.
By subtly combining the house’s identity with local culture, each address has a particular resonance, which contributes to the bespoke experience offered to its customers.
Similarly, no two window displays are the same, which reflects the uniqueness of each store around the world.
The house brings its exceptional know-how to 45 countries, through 294 stores that are each a facet of the same resolutely elegant spirit, one that is at once artisanal and innovative, contemporary and timeless.
The Barcelona store in Spain
©Pablo Zamora
The Hermès community
This international network of stores is accompanied by innovative services, the aim of which is to provide ever-better support to its community of Hermès customers across the world.
Welcoming visitors and inspiring dreams – this is the spirit that permeates the stores and the hermes.com website. Each store is a vibrant place of encounters and experiences designed to take an omnichannel approach, and the company is accelerating this dynamic to keep in step with the development of new technologies.
Hermès stores worldwide
2023 data
